google reviews, bad reviews, responding to reviews

How To Respond To Bad Reviews (And Use Them To Your Advantage)

Google Reviews can seriously impact your business’s reputation. With 84% of people saying they trust online reviews as much as they do personal recommendations, it’s no wonder reviews can greatly influence customers’ views and purchase decisions toward your products and services.  So what should you do when you get a bad review? First of all, […]

Bad Reviews Getting You Down?

Dealing with scathing online reviews is never fun or easy. These reviews aren’t simply words that appear on a website like Google Places or Yelp, they can be a real threat to your business. In some cases, the review can be completely unfair. In other cases, a mistake might have been made. We are all […]